Help Center
Internet Banking
What is Internet Banking?
Internet Banking is our online service that allows you to access your account information 24 hours a day, 7 days a week. Using Internet Banking, you can:
- View real-time account balances, check images and history
- Access checking, loans and CDs 24-hours a day
- Export history to financial software or spreadsheets
- Transfer funds between accounts
- Pay bills online
- Request stop payments
What types of accounts can I view with Internet Banking?
With Internet Banking, you can view all your Freedom Financial Bank accounts, as well as loans.
How secure is my personal account information?
Freedom Financial Bank uses the latest Internet security available, including secure communications (SSL), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.
Why am I signed off sometimes and I have to sign in again?
If Internet Banking has been inactive for a period of time, Internet Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.
Can I pay my bills using Internet Banking?
Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply)
What type of account is required for Bill Pay?
Bill pay can only be used with a checking account.
May I pay bills from more than one checking account?
Yes.
How far in advance should I set up a payment to ensure it is paid on time?
We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.
Can I transfer funds between my accounts?
Yes, you can transfer funds between any of your Freedom Financial Bank accounts.
Do I need extra software or hardware to use Internet Banking?
No extra software is necessary. You can access your Freedom Financial Bank accounts from almost any PC that has Internet access.
Will Internet Banking work with my current Internet Service Provider?
Yes, Internet Banking works with any ISP.
Can I access my accounts from both home and work?
Yes, you can access your accounts from almost any PC.
Need Assistance?
If you have additional questions, contact Freedom Financial Bank for assistance.
Mobile Banking
What types of checks can I deposit with Mobile Check Deposit?
Only checks drawn on institutions located in the United States can be processed through Mobile Check Deposit. We are unable to accept checks made payable to any person or entity other than you. Money Orders and Travelers Checks will not be accepted through Mobile Check Deposit.
Are there any limits on the dollar amount of deposits I can submit?
Yes. Limits vary based on account type. Please contact Freedom Financial Bank to request a limit adjustment.
How do I endorse and photograph my check for Mobile Check Deposit?
You should sign your check (by hand) with the following endorsement:
For Mobile Deposit Only
Payees Signature (Your Name)
During the deposit process, you will be required to photograph the front and back of your check. Taking quality photos of the check is the best way to make mobile check deposit quick and easy. When taking the photos, make sure of the following:
- there is good lighting
- there is flat, dark (or contrasting) background
- all four corners of the check are entirely in the frame; if possible, only the check should be visible (no other objects or edges)
- keep a steady hand to get a clear, in-focus photo
You do have the option to retake photographs of the check before submitting or you may cancel the deposit. If you are unable to photograph a clear image, please deposit your check at one of our branch locations, ATMs or mail your deposit to Freedom Financial Bank for processing. Note: You may deposit multiple checks in the same mobile banking session; however you must photograph each check separately.
How will I know if Freedom Financial Bank received my deposit? When will my deposit post to my account?
Visit the Deposit History within the Mobile Banking app to see if your deposit has been successfully submitted.
- “Pending” means the deposit has been received, but is still under review.
- “Failed” means there was a problem with the transaction and the deposit was rejected.
- “Accepted” means that the deposit has been received by us and is ready for processing.
Deposits made prior to 3:00 p.m. (CST) on a business day will be posted to your account on the day of deposit. If the deposit is made after 3:00 p.m. (CST) or on a weekend or federal holiday, it will be processed on the next business day. Once processed, the deposit will post to your account as a “mobile check deposit.”
Do I destroy my check after I photograph the deposit?
No. Once the deposit has been approved by Freedom Financial Bank, mark on the face of the check “electronically deposited on mm/dd/yyyy” and keep the check until it posts to your account. After which, securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.
What if I submitted a deposit for the wrong amount? Or what if I submit the same deposit twice in error?
If you enter the wrong amount, the deposit will fail and you will need to do a new deposit with the correct amount indicated. If the same deposit is submitted twice, it will be identified and stopped by Freedom Financial Bank. Should this occur, you will receive a declined deposit notification for the second deposit received through the Mobile Check Deposit service.
What steps have been taken for security?
In addition to login password, we use multiple security layers, including advanced encryption. For added security, passwords and actual check deposit records or images are not stored on the mobile device. Additional ways to ensure security:
- Protect your password
- Don’t keep your password in a location accessible to others
- Don’t allow others to perform transactions for you
- Periodically change your password by logging in to Personal Online Banking
- Notify us if password security has been breached.
Do I need to fill out a deposit ticket and take a photo of it and submit?
No, the Freedom Financial Bank Touch Banking app creates an electronic image for the deposit ticket
Will the image of the electronic document appear on my statement?
Yes, the image of the electronic credit will appear on the statement, listing the date, online user ID, account number and amount of the deposit.
Need Assistance?
If you have additional questions, contact Freedom Financial Bank for assistance.
Cash Management
What is Cash Management?
Cash Management is our Online Cash Management product that allows business clients 24-hour access to their accounts. Businesses can view account information, move funds, check transactions, plus initiate stop payments, wire transfers, and ACH transfers.
Who can access Cash Management?
This service is available to any bank customer with a business account. Businesses can also grant full or limited use of Cash Management to employees.
How do I sign up for Cash Management?
Contact the Bank to learn how to sign-up for this service. We will work with you to establish the appropriate plan and service levels for your individual business needs.
How do I get an access ID and password for Cash Management?
Access IDs and passwords will be sent to you once your enrollment applications have been approved and your account setup is complete.
Can I download my business account history into financial management software?
Yes, information from your checking, savings, and loan accounts can be downloaded to your computer, and then imported into selected software applications such as Microsoft® Excel. Note that not all file formats are supported.
Can I transfer funds from/to other financial institutions?
Yes, depending on your level of service, you can initiate a wire transfer, or originate an ACH funds transfer.
Can I transfer funds between my personal and business accounts?
For sole proprietors and owners, transfers can be made between personal and business accounts. This feature is not available for government, public entity, or nonprofit accounts.
Can I approve the transfer of funds initiated by employees?
Yes. With Cash Management you can define access levels and set transfer limits for each employee.
What should I do with the confirmation number I receive after initiating a transaction such as a transfer?
You may either print the screen or simply make a note of the confirmation number for future reference.
Need Assistance?
If you have additional questions, contact Freedom Financial Bank for assistance.