FREEDOM FINANCIAL BANK
Freedom Financial Bank is committed to providing
the highest level of security and privacy regarding the collection
and use of our customer’s personal information. Keeping your
financial information secure is one of our most important responsibilities.
We value your trust and handle your personal information with the
greatest of care. Our employees access information about you only
when needed to maintain your accounts or when considering a request
from you for additional services. We maintain standards and procedures
designed to prevent misuse of this information.
to Protect Information
We safeguard information according to established security standards
and procedures to help prevent unauthorized access to confidential
information about you. Our technology is periodically updated and
tested to continue to provide you with the highest level of protection
of your privacy and to assure the integrity of your information.
Online banking enrollment completed online requires you to provide
personal information that is necessary for us to process your application.
To ensure that your application remains secure and confidential, the
information is sent to us over a 128-bit secure server encrypted with
Secure Sockets Layer (SSL) protocol.
Online banking transactions transmitted between you and our online
banking vendor also use a 128-bit secure server by VeriSign encrypted
with Secure Sockets Layer (SSL) protocol and a router loaded with
a firewall to regulate the inflow and outflow of server traffic. Using
this high level of technology, your online banking transactions are
Collection and Use of Personal Information
We routinely collect and retain the information we obtain from
your account applications, transaction history and from consumer reports.
This information helps us to: 1)Establish and administer your accounts.
2) Satisfy certain regulatory requirements. 3) Better understand your
needs so that we may provide you with additional or improved products
and services. We do not share our current or previous customers’ nonpublic
personal information with affiliates or with nonaffiliated third parties
except as permitted or required by law.
Limited Employee Access to
Freedom Financial Bank limits employee access to your personal
information to only those bank administrators with a business reason
for knowing such information. Freedom Financial Bank also educates
all employees about the importance of confidentiality and customer
privacy. We take appropriate measures to enforce employee privacy
responsibilities to further safeguard the privacy of your personal
information. Our employees are very well versed in complying with
personal information principles.
Maintenance of Accurate Information
We have implemented procedures to help assure that our customer’s
financial information is accurate, current and complete in accordance
with commercially reasonable standards. While some procedures are
required by federal or state law, we also have procedures for responding
to requests to correct inaccurate information in a timely manner,
and update information promptly. Customers should notify us immediately
by calling 515-223-1113, if they receive what they believe to be inaccurate
information regarding their Freedom Financial Bank account.
Restrictions on the Disclosures of Account Information
We do not reveal specific information about our customers accounts
or other personally identifiable data to parties outside our affiliated
companies unless (1) our customer has requested or authorized it;
(2) the information is provided to complete a transaction initiated
by the customer; (3) the information is provided to a reputable credit
bureau or similar information reporting agency; or (4) disclosure
is lawfully permitted or required. We do not provide account or personal
information to non-affiliated companies for the purpose of independent
telemarketing or direct mail marketing.
Maintaining Your Privacy in Business Relationships with Parties
Outside Our Affiliates
Sometimes it is necessary to provide personally identifiable information
about you to a party outside our bank such as a vendor or service
company that we hire to prepare your account statements or to provide
support or service for one or more of our products. These vendors
and service companies agree to safeguard our confidential information
about you and your products and services with us and must abide by
Many commercial websites use a technology called “cookies” to
provide you with tailored information from their website. Freedom
Financial Bank’s website does not use “cookie” technology.
We make no attempts to identify individual users unless illegal behavior
Our Internet Web Site
Visitors to the Freedom Financial Bank web site remain anonymous.
We do not collect personal identifying information about site users.
Standard software is used to collect and store ONLY the following
non-identifying information about our visitors: the name and internet
service provider from which you accessed the internet, the date and
time you accessed our site and the internet address of the web site
from which you linked directly to our site.
In the case where confidential information, such as your account
number or social security number is requested, it will be transmitted
over a 128-bit encrypted secure server and will alert you to this
Visitors may elect to provide us with personal information via
e-mail. This information is used internally, as appropriate, to handle
the senders’ request and manage the Freedom Financial Bank web
site. It is not disseminated or sold to other organizations. Visitors
should, however, keep in mind that e-mail is not necessarily secure
against interception. If you do not agree with the use of this information,
or are not comfortable with this level of privacy, please cancel the
e-mail before it is sent. Visitors should call us directly at 515-223-1113
if requests include sensitive or private information, such as your
account number, credit card numbers or PIN number for your Freedom
Financial Bank debit card. Freedom Financial Bank is committed to
protecting your privacy.
Our intent throughout our online presence is to collect only the
information we need to deliver excellent service, use that information
responsibly and keep you fully informed of how that information is
Freedom Financial Bank does not knowingly solicit data from children,
and we do not knowingly conduct online marketing to children. We recognize
that protecting children’s identities and privacy is important
and the responsibility to do so rests with both the online industry
and with parents.
If you believe Freedom Financial Bank has misused information obtained
through our relationship with you or through our web site, or if you
have any questions or concerns regarding this privacy procedure, please
contact Freedom Financial Bank at 515-223-1113 to resolve the dispute.